Webinar – A Radical Proposal: Transforming Patient and Family Engagement

February 15, 2024
10:00am - 11:00am Pacific Time
CHI owner insured hospital and long-term care risk managers, patient safety officers, quality improvement, educators, direct patient care providers, and department and clinical leadership.


In 2023, the World Health Organization chose Patient Engagement as the theme for World Patient Safety Day. Research shows us that when patients and their care partners are informed and confident, outcomes are better. This presentation aims to provide you with insights that re-frame patient engagement to proactive partnerships, plus practical tips, strategies and examples for transforming “engagement” to “activation.”


At the end of the webinar, the participant should be able to:

  1. Review of current language and perceptions associated with “patient engagement” and offer alternatives that serve to foster collaborations for patient-centered care, especially around patient safety.
  2. Propose a “radical” alternative to current approaches, one rooted in simple and transparent (non-defensiveness) information shared with patients and families as a prerequisite to all others.
  3. Consider implicit bias and variations in learning and abilities that inhibit good communication and, thus, good partnerships for care.
  4. Demonstrate specific “how-to’s” for crafting patient and family communications for patient safety that: inspire, not scare; promote pro-active partnerships with providers; and offer realistic potential to expand the safety net of care to “prevent the preventable.”

Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hours.

This meeting has been submitted for approval for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.



Karen Curtiss, BCPA (Board Certified Patient Advocate) Founder, Executive Director, The Care Partner Project

Soon after Karen’s father, Bill Aydt, died from a dozen “Never Events” following a successful lung transplant, Karen Curtiss founded The Care Partner Project to equip patients, families, and providers with common ground for collaboration around a common goal: safe and sound health care.

Karen is a member of the Dartmouth Institute’s think tank for health care innovation and sits on the CHRONICAL Study Data Safety Monitoring Board for a PCORI-funded grant to Dartmouth, Tulane and UTMB. Most recently, she joined NQF’s team co-producing an implementation guide to advancing care partnerships for patient safety. Karen is a frequent speaker, always grateful for the opportunity to advocate for health care literacy for safe and sound partnerships; for every patient; everywhere.


Web Access

Zoom connection information is auto-generated and emailed to the participant upon registration.  Each participant has a unique link for connection.


Zoom connection information is auto-generated and emailed to the participant upon registration.  Each participant has a unique link for connection.