Webinar – De-escalation Strategies for Angry, Agitated or Aggressive Patients and Visitors
- July 21, 2022
- 10:00am - 11:00am Pacific Time
- CHI owner insured hospital and long-term care organization employees, especially those who work directly with patients and visitors
De-escalation of patients or visitors requires both skill and an understanding of conflict and crisis. Health care organization employees, especially direct care providers, can learn the skills to move most agitated patients and visitors to a point they can receive the care needed. Please join us for a one-hour webinar presenting techniques and strategies to help the increasing population of anxious, angry or agitated patients and visitors.
At the end of the webinar, the participant should be able to:
- Assess agitation level using current assessment approaches
- Consider body language and space management when caring for agitated patient or visitor
- Employ at least two verbal/listening de-escalation strategies
Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hour.
Mark Reed, CHPA Jonathan Westall, FACHE, CHPA, CPP, PCI
City of Hope National Medical Center MLK Jr. Community Hospital
Mark Reed, CHPA, is currently the Senior Manager of Enterprise Security Operations at City of Hope National Medical Center. He was previously the Director of Support Services at MLK Jr. Community Healthcare in Los Angeles, CA overseeing Security, Safety, Emergency Management, PBX, Parking, and numerous programs. Mark spent 15 years working in Law Enforcement at various Federal, State, and local correctional facilities. Mark was also Honorably Discharged after serving 8 years in the United States Army.
Mark holds a Bachelor’s degree in Criminal Justice from Arizona State University. Mark is also certified in Homeland Security from Arizona State University and a Certified Healthcare Protection Administrator through the International Association Healthcare Security & Safety. He is a volunteer leader with ASIS and has held various leadership positions for the Greater Los Angeles Chapter. Mark is currently the Chair of the Hospital Association of Southern California Security & Safety Committee and previously served as the LA/OC Chapter of IAHSS, on the IAHSS Foundation Board, IAHSSF Research Committee, and is a current member of the IAHSS Guidelines Committee. Mark was recognized by Campus Safety Magazine as the 2019 Director of the Year and 2020 Security Magazine’s Most Influential. Under Mark’s leadership, the MLKCH Public Safety team was recognized as the 2019 Outstanding Security Team at the OSPAs presented by ASIS and received the 2020 Lindberg Bell Award presented by IAHSS.
Jonathan Westall, FACHE is currently the Vice President of Ancillary Services at MLK Jr. Community Hospital in South Los Angeles. He previously held multiple positions at Huntington Hospital in Pasadena including Manager of Security, Director of Security, and finally Director of Support Services. Prior to working in the acute care setting, Jonathan oversaw Security, Emergency Response, and Parking operations for Sony PlayStation and its subsidiary groups across the United States. Jonathan spent 8 years working in various Federal, State, and local correctional facilities where he oversaw security operations for an incarcerated population.
Jonathan holds a Bachelor’s degree in Criminal Justice w/ a minor in Sociology from Upper Iowa University and a Master’s degree in Law Enforcement Administration from Grand Canyon University. He is also a graduate of ACHE’s Senior Executive Program. He is a volunteer leader with IAHSS and was the LA/OC Chapter Chair for 3 years, and now The International Board’s VP/Secretary. He also chaired The Hospital Association of Southern California’s Safety and Security Committee from 2018 to 2020 and remains an active member. He is currently The Vice-Chair of Sponsorship with HCE.
Zoom connection information is auto-generated and emailed to the participant upon registration. Each participant has a unique link for connection.
This event is a webinar. Zoom connection information is auto-generated and emailed to the participant upon registration. Each participant has a unique link for connection.