Webinar – Diagnosing the Diagnostic Dilemma

October 29, 2020
10:00am - 11:00am Pacific Time
CHI insured Risk Managers, Quality Improvement, Medical Staff, Direct Care Providers


When addressing failure to diagnose or misdiagnosis in the health care setting, opportunities extend beyond the diagnostic practitioner.  CRICO Strategies has long been analyzing medical malpractice data to better understand the key drivers of diagnostic error and patient harm.  In this one hour webinar, discussion of this data and strategies to identify and address failure to diagnose in your organization will be presented.

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Learning Objectives

At the end of the webinar, the participant should be able to:

  1. Describe claims data patterns found regarding failure to diagnose in hospitals.
  2. Identify non-physician risk mitigation strategies surrounding failure to diagnose.
  3. Utilize the adverse reporting system to identify organization failure to diagnose trends.

Provider approved by the California Board of Registered Nursing, Provider Number 12205 for 1 contact hour. 


Dana Siegal, RN, CPHRM, CPPS
Director of Patient Safety, CRICO Strategies

Dana Siegal, RN, CPHRM, CPPS is the Director of Patient Safety for CRICO Strategies, a division of the Risk Management Foundation of the Harvard Medical Institutions. She provides analytical and educational services to leading academic medical centers, community hospitals, and physician practices on the issues of medical liability and patient safety. She evaluates the risk profiles of health care organizations throughout the country, assessing where current vulnerabilities exist, and making recommendations for prioritizing action plans. Additionally, she provides leadership to the taxonomy, coding, data governance, and analysis of the CRICO Strategies National Comparative Benchmarking System (CBS) – a database of over 400,000 medical malpractice claims from across the country, designed to understand what drives error in healthcare and development of solutions for risk mitigation and patient safety agendas. Her specific areas of clinical and analytical expertise include Diagnostic, OB, ED, Communication (including EHR) and building a Culture of Safety.

Ms. Siegal has over 30 years’ experience in healthcare quality and risk management, ranging from front line clinical care as an emergency room nurse, and hospital risk management where she was involved in all aspects of incident reporting, sentinel event management, root cause analysis, credentialing. She has worked closely with clinicians and administrators in development and implementation of incident reporting systems, and has extensive experience in the analysis of hospital and provider performance data and development of patient safety initiatives in a variety of clinical practice settings. Ms. Siegal is a Registered Nurse and is a Certified Professional in Healthcare Risk Management (CPHRM), and is a Certified Professional in Patient Safety (CPPS).

Over the years she has held additional certifications in Emergency Medicine, Case Management, Quality and Risk Management, and Legal Nurse Consulting. Ms. Siegal has also completed train-the-trainer programs in Leadership, Conflict Management, Facilitation and Negotiation skills, and Apology and Disclosure coaching.  She is also certified as an educator in Team Training.  She currently serves on the Board of Directors for the Society to Improve Diagnosis in Medicine (SIDM) and the American Society for Healthcare Risk Management (ASHRM) Journal Peer Review board.

Web Access

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