Webinar – More Than Reserves: Viewing Claims Management Through a New Lens

March 16, 2023
10:00am - 11:00am Pacific Time
CHI owner insured hospital and long term care risk managers, and organization personnel that participate in claims management.


Most risk managers will have some aspect of claims management in their job responsibilities.  It can be easy to think that the claims function is only reactive, dealing with angry patients and families. However, the claims management functions provide risk managers with the opportunity to not only respond to asserted matters but to also engage in proactive activities that greatly impact the enterprise. This session reviews these opportunities, including how to be effective in preparing employees for their role as witnesses, as well as how to manage outside counsel once claims are litigated.

Register Here

Learning Objectives

At the end of the webinar, the participant should be able to:

  1. Identify the three categories of Claims Management (facilitative, proactive and responsive)
  2. Assess how claims management includes risk financing
  3. Develop strength in healthcare witnesses through deposition preparation
  4. Control expenses through effective counsel management
  5. Evaluate where implicit bias can influence claims management

Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hour.

This webinar has been approved for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.



Pamela Popp has managed and internalized some of the largest healthcare liability claim programs nationally, including Stanford University Medical Center, Tenet Healthcare, Spectrum Healthcare Serves, and SSM Health Care. She has served in risk and claims management consulting roles on the brokerage sides as well as in-house with several large malpractice carriers. In her current role, Pamela manages the GB Healthcare Risk Consulting Practice, working with self-insured clients to identify, mitigate and prevent risks, enhance the patient experience and educate providers on the strengths of disclosure and apology programs.

Pamela’s deep knowledge in healthcare risk management comes from having walked the halls of thousands of hospitals, physician offices, correctional centers and ambulatory care centers, and educating tens of thousands of healthcare personnel on risk management topics.

Pamela has been involved in risk management organizations at the local, state and national level over 30 years. She served as the president of ASHRM and a multi-year board member, as well as a president of the American Hospital Associations’ Certification Center. Pamela served as board president of the International Center for Captive Insurance Education, ICCIE, and continues as a faculty member on healthcare captive and risk financing topics. She is a frequent speaker and author on risk, claims and risk financing topics, and serves as faculty for ASHRM’s Risk Financing Certificate Program.

Pamela is licensed to practice law in both Missouri and Illinois. She received her bachelor’s degree from Truman State University, dual masters from Webster University, and her Juris Doctor from St. Louis University. She is an ASHRM Distinguished Fellow, an ASHRM Distinguished Service Award recipient and was awarded the RIMS Lifetime Achievement Award/Harry and Dorothy Goodell Award.

Web Access

Zoom connection information is auto-generated and emailed to the participant upon registration. Each participant has a unique link for connection.


Zoom connection information is auto-generated and emailed to the participant upon registration. Each participant has a unique link for connection.