Webinar – Patient Rights, Patient Risks, and Patient Advocacy

June 13, 2019
10:00am - 11:00am Pacific Time
Patient Advocates, Patient Representatives, Care Managers, Risk, Quality and Performance Improvement Managers, Ethics Committee Members, Direct Care Providers and Department Managers.


With the continued rise of behavioral health patients in our acute care hospitals, understanding rights, ensuring safety, and proper advocacy is paramount.  Direct care providers are confronted with this frequently, most often in the Emergency Department. Join us for a one-hour webinar discussing behavioral health patient rights and the risks involved when caring for this patient population.

Register Here

Learning Objectives

At the end of the webinar, the participant should be able to:

  1. Define behavioral health patient rights.
  2. Describe behavioral health patient risks to consider in the emergency department.
  3. Discuss balancing the reality of patient rights vs. risks.

Provider approved by the California Board of Registered Nursing, Provider Number 12205 for 1 contact hour.


Mike Phillips, Esq.

Senior Director of Patient Advocacy and Housing Services

Jewish Family Services of San Diego

Mike Phillips is the Senior Director of Patient Advocacy and Housing Services at Jewish Family Service of San Diego.  He received his law degree from the University of San Diego School of Law, where he later became the Staff Attorney for the USD Patient Advocacy Program.  He is a member of the VIP Mentors (Volunteers in Parole) program and current board president of the San Diego Psych-Law Society.  In his role as Director and Supervising Attorney the Jewish Family Service, he provides instruction and training for the behavioral health community, including information on due process rights for psychiatric patients throughout the County of San Diego. He is currently working at the State level on LPS reform and provides law enforcement training on mental health issues.  He received the Patients’ Rights Advocate of the Year award from the California Association of Mental Health Patient’s Rights Advocates in 2009 and 2015.  He also received his agency’s Henrietta Rubenstein Staff Development Award (Employee of the Year) in 2014.


Melissa Hall

Patient Rights Advocate

Jewish Family Services of San Diego

Melissa Hall is a Patients Rights Advocate at the Jewish Family Service of San Diego where she works to ensure the rights of San Diego County Residents who are in in-patient or residential mental health facilities.  She provides those patients with representation at legal hearings and also provides training on mental health patients’ rights throughout the community.  She has been with Jewish Family Service of San Diego since 2005 in varying capacities including Crisis Case Manager and Psychiatric Case Management.  Melissa has received awards and achievement recognition for her work in training, employment and academics.


Web Access

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Webinar log-in: Patient Rights, Patient Risks, and Patient Advocacy

Select “Enter as a Guest” upon log-in. Please type in your name AND facility.

To hear audio via your computer, click “Listen Only” when the audio dialog box appears. You will be able to ask questions through the chat box.

To hear audio via your phone, dial 1.844.419.4704 – Passcode: 6235778845



This program is a webinar, please go to the “Web Access” tab for log in instructions.