Webinar – Promoting Professional Accountability and a Culture of Safety and Respect

November 14, 2019
10:00am - 11:00am Pacific Time
Medical Staff Services, Physician Leadership, Clinical Leaders, Risk Management, Patient Safety, Quality Assurance Departments and Direct Care Providers


What can medical leaders do when a clinician models behaviors and performance that undermine the best attempts to create a safe and reliable healthcare environment?  Addressing this challenge requires the right people, processes, and data to promote early identification and effective peer-based interventions. For more than 20 years, The Vanderbilt Center for Patient and Professional Advocacy has engaged in research and supported hundreds of hospitals and medical groups to develop reliable and successful approaches to address the 3-5% of clinicians who demonstrate behaviors inconsistent with the values of the organization. This webinar will familiarize leaders with details of this peer-based graduated process.

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Learning Objectives:

As a result of this webinar, participants should be able to:

  1. Identify a method to assess organizational readiness for creating a standard process to address behaviors that undermine a culture of safety and respect
  2. Describe a graduated intervention approach to address reports of unprofessional conduct
  3. Discuss the association between behaviors that undermine a culture of safety and respect and adverse medical outcomes

Provider approved by the California Board of Registered Nursing, Provider Number 12205 for 1 contact hour.


Lynn E. Webb, PhD. Assistant Dean, School of Medicine; Assistant Professor, Medical Education and Administration

Dr. Lynn Webb is Assistant Dean for the Vanderbilt School of Medicine and Assistant Professor of Medical Education and Administration at Vanderbilt University Medical Center, Nashville, TN. He serves on the faculty of Vanderbilt’s Center for Patient and Professional Advocacy and leads the Center’s Coworker Observation Reporting System and medical student Professionalism in Learning program. He coordinates the teaching of communication skills in the medical school curriculum and provides individual coaching to practicing physicians who want to improve their communication skills with patients and colleagues. Dr. Webb came to Vanderbilt in 1993 as chief operating officer for the Vanderbilt Medical Group. He has served as chief executive officer of the Vanderbilt Psychiatric Hospital and chief of staff to the Dean of the School of Medicine. He holds a Ph.D. in educational administration and higher education from Southern Illinois University and master’s in business administration from the University of Illinois.

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This program is a webinar.  Please go to the “Web Access” tab for log-in information.