Webinar – Racism: Risk Mitigation for Prejudice vs. Patient Choice Issues

May 19, 2022
10:00am - 11:00am Pacific Time
Risk managers, health care organization leaders, quality improvement, patient safety, human resources, patient experience officers, security, direct care providers, and patient care department managers.


Inequity and racial bias in healthcare are ongoing realities that demand our attention. While most research duly focuses on patient experience and outcomes, leadership and risk management must also assess the work environment. Healthcare providers, who are already under enormous stress, deserve this consideration. As such, organizations should take a closer look at risk mitigation strategies that address discriminatory practices in the workplace. This session highlights the importance of maintaining clear anti-discrimination policies and practices in the clinical setting, particularly for medical providers and staff that attempt to balance prejudice versus patient choice issues. Legal cases will be examined by Paul D’Aquila, RN, Esq. and Joann Wortham, RN, JD, registered nurses turned health system litigation director and clinical risk manager, respectively. This presentation will focus on best practices for policy, protocol, documentation, and risk assessment related to discriminatory conduct events (DCE). Special considerations for patients lacking capacity and transgender case law will be discussed along with risk mitigation strategies to avoid EPL claims.

Register Here

Learning Objectives

At the end of the webinar, the participant should be able to:

  1. Assess the use and effectiveness of current policy, protocols, and risk mitigation strategies related to discriminatory conduct by a patient or family.
  2. Revise policy and practices to immediately and appropriately address discriminatory conduct events in the clinical setting.
  3. Analyze clinical provider discrimination legal cases to gather cues for recommendations by the court.

Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hour.



Joann Wortham RN, MSN, JD, CPHRM
Health System Clinical Risk Mgr, UCLA
Paul D’Aquila RN, Esq., CPHRM
Health System Litigation Director, UCLA

Joann Wortham

Joann Wortham is a Health System Risk Manager for the University of California, Los Angeles (UCLA). She began her career 28 years ago as an intensive care nurse and later found her passion for helping physicians and nurses navigate and mitigate legal risks associated with providing care. Joann is a Certified Healthcare Professional in Risk Management (CPHRM) and has presented internationally, nationally, and locally on the subject of healthcare risk management related to both patient safety, employee wellness, and equity, diversity, and inclusion (EDI) issues. She was a contributing author for the American Society of Healthcare Risk Management Human Capital Playbook. Ms. Wortham is also a culture consultant for Yale Health and was a 2021 featured presenter for the Institute for Healthcare Improvement.

Paul D’Aquila 

Paul D’Aquila, RN, Esq. is the Litigation Director for UCLA Health System in Los Angeles, California. UCLA Health, consistently ranked nationally and in California, as a top healthcare system, consists of 4 academic medical centers and 200 plus medical clinics and surgical centers throughout Southern California, including physicians and other providers at the UCLA David Geffen School of Medicine. Paul is both a Registered Nurse and an Attorney with an extensive background in hospital-based risk management, legal, compliance, and patient safety. With his background in nursing and law his passion is providing education and guidance to both healthcare leaders and clinicians on the legal risks associated with the delivery of care on a complex healthcare system.

Web Access

Zoom connection information is auto-generated and emailed to the participant upon registration.  Each participant has a unique link for connection.


This event is a webinar. Zoom connection information is auto-generated and emailed to the participant upon registration.  Each participant has a unique link for connection.