Webinar- The Impact of Apology and Disclosure: Staff and Patient Healing

Date
August 22, 2024
Time
10:00am - 11:00am Pacific Time
Audience
CHI owner insured hospital risk managers, compliance officers, health information management personnel, clinical staff and educators, human resources, patient safety officers, quality improvement, and clinical and executive leadership.

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Overview

This presentation will provide an overview of the Communication and Optimal Resolution (CANDOR) program implemented at Community Memorial Healthcare. It will highlight actual events, the impact of the staff debrief program, and the positive benefits of early resolution.

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At the end of the webinar, the participant should be able to: 

  1. Communicate the importance of transparency and disclosure in the healthcare setting and inquire about what their organization is doing to meet these standards of care if not already aware.
  2. Examine their own personal experience with transparency and disclosure and reflect on how the information presented may influence how they handle situations going forward.
  3. Understand best practices and guidelines related to transparency and disclosure.
  4. Evaluate areas where implicit bias can influence transparency and disclosure.

Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hours.

This meeting has been approved for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.

Faculty

Maureen Archambault, RN, MBA, HRM, CPHRM, FASHRM has over 30 years of healthcare operations, risk financing, claims management, patient safety, quality, and enterprise risk management experience across all segments in healthcare. She currently serves as the Chief Quality and Risk Officer at Community Memorial Health Care where she has implemented the STAR event reporting system which has resulted in a 25% increase in monthly event reports and robust data. She created a Communication and Optimal Resolution (CANDOR) program resulting in early resolution of claims and enhanced caregiver support. She’s developed Just Culture policy and process, contributed to the reduction in actuarial projections for professional liability liabilities of over $3 Million, and she manages the risk finance/system insurance program, obtained self-insurance status for workers compensation program saving over $6 Million in collateral requirements.

Mrs. Archambault’s past experience includes serving as the Chief Risk Officer for a 20-hospital health system located in 6 states, managing Director of Healthcare Practice for national insurance brokerage, she was a recipient of Presidents’ Award for United States and Canada. She was the Vice President Medical Management Services for health system managing: Quality, Risk Management, Infection Prevention, Case Management, Medical Staff Services and Medical Records. She has done extensive consulting in healthcare operations across the United States

Handouts

Handouts will be posted 2 days prior to webinar.

Web Access

Zoom connection information is auto-generated and emailed to the participant upon registration.  Each participant has a unique link for connection.

Locations

Zoom connection information is auto-generated and emailed to the participant upon registration.  Each participant has a unique link for connection.